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POLICIES AT BOYD'S CUSTOM BOUTIQUE
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
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OUR SHIPPING POLICY
How We Do It
Shipping Policy
All orders are created after order submission. Please allow 1-3 business days for processing. Order confirmations are emailed after purchases are completed. Upon completion of order processing & shipping, the tracking information will be sent to the email you provide during check-out.
PLEASE NOTE: Items may take longer due to holidays, bad weather, or other circumstances beyond our control. **Also, Boyd's Custom Boutique is NOT RESPONSIBLE for lost, damaged, or stolen items.** However, please remember your items may be tracked using the tracking information we sent to the email you provided at check-out or account creation.
After your payment is authorized and verified, Standard orders can still take up to 4 business days, Express orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays
In-Transit time starts when your order has been shipped, and does not include standard processing time applicable to the shipping method selected at the time of checkout. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Shipping Policy.
Boyd's Custom Boutique is not responsible for applicable customs fees, import duties, taxes or any other charges.
*CUSTOM TUMBLERS- We ship all orders USPS Priority which takes 1-3 business days for delivery. We ship within the US only. Please keep in mind that all orders are made to order and can take 3-6 weeks to complete before they ship. Tracking information is sent to your email once it ships.
RETURNS AND REFUNDS
How It Works
There are No refunds on BCB products, digital downloads, or courses. We will offer only credit in the amount of the returned item once it has been shipped back to Boyd's Custom Boutique.
To start a return, please contact us at boydscustomboutique@gmail.com. If the company is liable, a return label will be submitted, but if the customer is liable, you must pay for the shipping to return the item. You have 7 days from the date of delivery for all returns. Items sent without notice will not be accepted for a return.You can always contact us for any return question at boydscustomboutique@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
Product and Course Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you paid for the wrong course, we can not change the course for you after payment is rendered.
Refunds
We do not offer refunds, only credit.
*ALL SALES FINAL ON CUSTOMIZED ITEMS
WARRANTY AT BOYD'S CUSTOM BOUTIQUE
Our Policy
This is your Warranty Disclaimer section. It’s a great place to inform your customers about all the services that are offered once they buy one of your products. This section should include all the relevant information about the way your customers should use or manage the products they purchased on your site. The disclaimer is legally binding, so use straightforward language to gain their trust and loyalty.
OUR PRIVACY POLICY
Your Data is Secure
This is your Privacy Policy Section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language so they can shop with confidence, time and time again!