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COMMON QUERIES
You Asked, We Answered
Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.
DO YOU OFFER DISCOUNTS?
Please contact us directly regarding discounts. Discounts are available on bulk orders.
WHAT ARE THE PAYMENT OPTIONS?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.
WHAT IS YOUR RETURN POLICY?
To start a return, please contact us at boydscustomboutique@gmail.com. If the company is liable, a return label will be submitted, but if the customer is liable, you must pay for the shipping to return the item. You have 7 days from the date of delivery for all returns. Items sent without notice will not be accepted for a return.You can always contact us for any return question at boydscustomboutique@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items .
Product and Course Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you paid for the wrong course, we can not change the course for you after payment is rendered.
Refunds
We do not offer refunds, only credit.
*ALL SALES FINAL ON CUSTOMIZED ITEMS